The following guide is not intended to replace the manuals that came with your audio software. Your audio recording software already came with documentation and help menus to assist. Rather, think of it as a supplement to the documentation that addresses Q10-specific setups.

Troubleshooting for all verisions of sonar can be found at the bottom of the page

#VERSION 1.x

Go to OPTIONS | AUDIO | ADVANCED (tab)

Put a checkmark in "Always use MME interface", click OK and restart Sonar.

Return to OPTIONS | AUDIO, and configure in this order:

On the DRIVER PROFILES tab:

* Use the dropdown menu to show the Profile for your Aardvar product. If you have multiple Aardvark interfaces, you mst configure this section for each.
* There should be no checkmark in "Access Driver in Mono"
* Stream >16 bit data should be set to 32 bit PCM, left-justified
* Set all DMA buffer sizes to 48.

On the GENERAL tab:

* Playback and Record Timing Master should be (depending on what product you own): 9,10 Direct Pro Q10, 9,10 Aark 24, 5,6 Direct Pro LX6 or 5,6 Direct Pro 24/96
* Aux Bus, Virtual Mains, Sampling rate, Audio Driver and File bit Depth can be whatever you prefer.
* Under Mixing latency, Buffers in playback Queue can be 2 or 4, the best setting depends on your specific setup. Lower the buffer size sliderif you want to reduce latency.
* The wave profiler is not necessary for Aardvark Hardware, and it will change the settings just made on the DRIVER PROFILES tab, so don't use it.

On the ADVANCED tab:

* The Data Directory and Picture Directory must be different directories, regardless of where they are.
* No Checkmarks in Enable Read Caching or Enable write Caching
* A checkmark should be in "Copy and Manage Imported Files"
* A checkmark should still be in "Always use MME interface"
* No checkmark in "Apply Dither"
* No checkmark in "Share Drivers with other programs"
* "Play effect tails after stopping" can be whatever you prefer.

On the INPUT MONITORING tab:

* No Aardvark device should be highlighted, since we already have zero latency hardware monitoring of inputs.

On the DRIVERS tab:

* Make sure all your Aardvark Devices are highlighted


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#VERSION 2.2

Go to OPTIONS | AUDIO | ADVANCED (tab). In the “Driver Mode” dropdown menu, select ASIO. Click OK and restart Sonar.

Go to OPTIONS | AUDIO | again

On the GENERAL tab:
Playback and record timing master should be 9,10 Direct Pro Q10
Number of Aux Buses, Number of Virtual mains, Sample Rate and bit depth can be set to whatever you prefer
Some entries on this page will be grayed out. This is normal, there is no need to change these settings.

On the ADVANCED tab:
Do not put checkmarks in ENABLE READ CACHING or ENABLE WRITE CACHING
Set I/O BUFFER SIZE to 128
Driver mode should still say ASIO
All other settings can be set to what you prefer.

On the INPUT MONITORING tab:
If you would like to apply Direct X effects on incoming signals, highlight the input channels listed here. If you do not plan on using Direct X effects on the incoming signals, do not select any of these

On the DRIVERS tab:
This allows you to select which Aardvark inputs/outputs are seen by SONAR. Unless you plan on using additional audio programs while Sonar is running, simply highlight every Q10 channel listed.

Click OK, then restart Sonar to complete the setup.

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#VERSION 3+

Go to OPTIONS | AUDIO | ADVANCED (tab). In the "Driver Mode" dropdown menu, select ASIO. Click OK and restart Sonar.

Go to OPTIONS | AUDIO | again

On the GENERAL tab:
· Playback and record timing master should be (depending on what product you own): 9,10 Direct Pro Q10, 9,10 Aark 24, 5,6 Direct Pro LX6 or 5,6 Direct Pro 24/96
· Sample Rate and bit depth can be set to whatever you prefer

On the ADVANCED tab:
· Do not put checkmarks in ENABLE READ CACHING or ENABLE WRITE CACHING
· Set I/O BUFFER SIZE to 128
· Driver mode should still say ASIO
· All other settings can be set to what you prefer.


On the DRIVERS tab:
· This allows you to select which Aardvark inputs/outputs are seen by SONAR. Unless you plan on using additional audio programs while Sonar is running, simply highlight every Aardvark channel listed.

Click OK, then restart Sonar to complete the setup

SONAR (all versions) #TROUBLESHOOTING:

PROBLEM: My Q10 is not recognized as an available device in Sonar
SOLUTION: In Sonar, go to OPTIONS | AUDIO and select the DRIVERS tab. Make sure all Aardvark inputs and outputs are selected here.
If the Q10 inputs/outputs are not listed here, go to the ADVANCED tab. The next step is different, depending on what version of Sonar is running.
If you are on 2.2 or newer: Make sure DRIVER TYPE is set to ASIO
If you are on a version earlier than 2.2, make sure there is a checkmark in “Always Use MME, even when WDM is available”

PROBLEM: When recording in Sonar, the input is echoing.
SOLUTION: This will occur if Sonar is configured to use input monitoring. To prevent this echo, go to the Aardvark control panel and mute the input you’re trying to record. Once muted, you will still be able to hear & record the input, but the echo will no longer be present.

PROBLEM: A message appears in Sonar claiming the Q10 does not support 24 bit audio.
SOLUTION: If you are on 2.2 or newer: Go to the Q10 control panel, select ADVANCED, then the ASIO and DIRECT X tab. Make sure the ASIO SAMPLE SIZE is set to 24 bit.
If you are on a version earlier than 2.2: In Sonar, go to OPTIONS | AUDIO | DRIVER PROFILES (tab). Make sure “Stream >16 bit data” is set to “32 bit PCM, left justified”

PROBLEM: Sonar does not see all of the Aardvark outputs.
SOLUTION: First, make sure that all Aardvark outputs are enabled in OPTIONS | AUDIO | DRIVERS (tab). After verifying this, go to the GENERAL tab, and set the number of virtual mains to 5.

PROBLEM: I’m trying to record a stereo track, but when I play it back, it only comes out on one side.
SOLUTION: This will happen if you’re try to record one input to a track, but the track is configured to record in Stereo. If you are only recoring one input, you are recording a mono track. To record in stereo, you need to record two inputs, one for the left and one for the right.

A mono track can still be present in the left and right speakers, however. If you choose the proper SOURCE for your track, you’ll be able to pan it anywhere in the stereo image.

To record Input 1 to a track, choose “Left ASIO Aardvark Cards Driver 1 1 Direct Pro” as the track input
To record Input 2 to a track, choose “Right ASIO Aardvark Cards Driver 1 1 Direct Pro” as the track input
To record Input 3 to a track, choose “Left ASIO Aardvark Cards Driver 3 3 Direct” as the track input
To record Input 4 to a track, choose “Right ASIO Aardvark Cards Driver 3 3 Direct Pro” as the track input
To record Input 5 to a track, choose “Left ASIO Aardvark Cards Driver 5 5 Direct Pro” as the track input
To record Input 6 to a track, choose “Right ASIO Aardvark Cards Driver 5 5 Direct Pro” as the track input
To record Input 7 to a track, choose “Left ASIO Aardvark Cards Driver 7 7 Direct Pro” as the track input
To record Input 8 to a track, choose “Right ASIO Aardvark Cards Driver 7 7 Direct Pro” as the track input
To record Input 9 to a track, choose “Left ASIO Aardvark Cards Driver 9 9 Direct Pro” as the track input
To record Input 10 to a track, choose “Right ASIO Aardvark Cards Driver 9 9 Direct Pro” as the track input

Keep in mind that choosing Left or Right as the input does not force the track to be stuck on the left or right side of the mix.